Which term defines the reference point for dealing with business relationships between a customer and service provider?

• A. Legato
• B. Presto
• C. Cantata
• D. SWVC End Point Policy Map

Answer: (C)

Cantata is the boundary that defines how business terms are handled between a customer and a service provider. It is the reference point for the commercial relationship, capturing contracts, service definitions, SLAs, pricing, and ordering, separate from how the service is technically delivered. The other terms are tied to technical or operational aspects of delivering or enforcing the service, not the commercial interface.